Course info
Course name, Conflict Management for Leaders and Supervisors
Human Resources Type of course HR Employee Development
About the course
Upcoming Classes
No classes scheduled
Description
Whenever two are more are gathered…conflict is inevitable! Individuals have different personalities, priorities, needs, and perceptions—and these can clash in the workplace. If ignored, conflicts can lead to unprofessional communication and behavior, increased stress, decreased job satisfaction, and lower productivity.
When workplace disagreements arise, using conflict resolution skills creates a positive, healthy, and creative workplace. Come learn how successful leaders deal with workplace conflicts in a calm and respectful manner.
Facilitated by Kate Brinko, Director, Office of Conflict Management Services
Objectives
- Identify your preferred way of dealing with conflict
- Recognize the five ways people deal with conflict
- Articulate six steps to resolving conflict
- Practice what you have learned
Prerequisites
- **Please bring a smartphone or other device from which you can access the internet.
Administrators
- Kate Brinko
Please contact a course administrator for additional information.