Course info
Course name, Conflict Management
Human Resources Type of course Interpersonal Skills
About the course
Upcoming Classes
No classes scheduled
Description
Conflict happens. It is inevitable. It arises from differing needs and perceived threats, whether or not the threat is real. If ignored over time, conflicts can be destructive, triggering strong emotions and escalating into relationships that result in hurt feelings, anger, rejection, and lack of trust. Who wants to work or live that way?!?
Proactively dealing with conflict increases self-confidence and enjoyment in life, both personally and professionally. Come learn how to constructively acknowledge, address, and resolve conflicts so that you can experience better understanding, productivity, and creativity.
Participants need to bring a laptop, cell phone or other device to connect to the internet.
Objectives
- Identify your preferred way of dealing with conflict
- Recognize the five ways people deal with conflict
- Articulate six steps to resolving conflict
- Practice what you have learned
Prerequisites
None
Administrators
- Emily Wilson
Please contact a course administrator for additional information.