Course info
Course name, Communication Skills - Empathy and Listening
Human Resources Type of course Interpersonal Skills
About the course
Upcoming Classes
No classes scheduled
Description
In order to be a great communicator, you must be an active listener. This workshop helps you understand the difference between regular listening and active or empathic listening. We will present the four skills at the heart of active listening, guidelines for communicating with empathy, and practice using new skills.
Objectives
- Explain and define the features involved in
- typical, non-empathic listening
- Explain and define active listening and empathy
- Identify the four skills at the heart of active listening
- Practice empathic listening skills
- Create an action plan for better listening
Prerequisites
None
Administrators
- Emily Wilson
Please contact a course administrator for additional information.