Course info
Course name, Calming the Agitated: De-escalation Techniques
Human Resources Type of course Interpersonal Skills
About the course
Upcoming Classes
No classes scheduled
Description
Imagine your last incident with an agitated student or colleague. Maybe it was a struggle about a grade or an argument about the division of labor. Did you see the warning signs? Did your response defuse the situation or escalate it? This workshop focuses on the prevention of and intervention in challenging behavior in the workplace. Come learn how to be calm, achieve calm, and communicate effectively with those who are fearful, angry, or frustrated.
Facilitator: Kate Brinko, Employee Relations and Mediation Services
Objectives
- Identify behavioral warning signs
- Name and perform six non-verbal behaviors that de-escalate agitation
- Name and perform six verbal behaviors that escalate/de-escalate agitation
Prerequisites
None
Administrators
- Emily Wilson
Please contact a course administrator for additional information.