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Leadership Compass: Managing Conflict

Course Administrator


Emily Wilson (profile)

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Course Description

The word compass is a synonym for “capacity” as well as an instrument for charting a course. This series of workshops provides you the opportunity to build your leadership capacity as you plan for future leadership roles. Each workshop will focus on one competency and give you specific, actionable strategies to put to use in your work environment.

It takes all kinds of people to make up an organization, and with that comes differing opinions, competing interests, and divergent agendas. Conflict is inevitable, but it does not have to be unproductive. Effective leaders see conflict as an opportunity, not a problem.

*These workshops are based on the Korn Ferry Leadership Architect competencies.

About the Course

Learning Community: Human Resources
Workshop Type: Diversity and Inclusion

Learning Objectives

Upon completion of this course, you should be able to:

  • Express the mindset that conflict is an opportunity, not a hassle
  • Directly address tough disputes instead of avoiding conflict
  • Anticipate conflict by appreciating interpersonal and group dynamics
  • Defuse tense situations and facilitate finding common ground


  • None

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