Course info
Course name, Elevate Your Customer Service!
Human Resources Type of course Interpersonal Skills
About the course
Upcoming Classes
No classes scheduled
Description
Everyone is capable of demonstrating excellent customer service, which includes exceeding expectations and developing relationships with the customers. Great customer service can't be faked; it has to come from the heart! Join us for a chance to learn how to show empathy and compassion, excel at difficult interactions, and explore the University’s expectations for customer service.
This workshop is well-suited for an office or team to attend together, as it has teamwork components.
Facilitated by Emily Wilson and Blair Berry, Office of Human Resources
Objectives
- Develop techniques for building relationships and demonstrating empathy with customers.
- Gain practical strategies for dealing with difficult interactions.
- Distinguish between relational and transactional exchanges.
Prerequisites
None
Administrators
- Emily Wilson
Please contact a course administrator for additional information.