Home > Workshop Detail


Elevate Your Customer Service!

Course Administrator


Emily Wilson (profile)

Check Section Availability

Course Description

Everyone is capable of demonstrating excellent customer service, which includes exceeding expectations and developing relationships with the customers. Great customer service can't be faked; it has to come from the heart! Join us for a chance to learn how to show empathy and compassion, excel at difficult interactions, and explore the University’s expectations for customer service.

This workshop is well-suited for an office or team to attend together, as it has teamwork components.

Facilitated by Emily Wilson and Blair Berry, Office of Human Resources

About the Course

Learning Community: Human Resources
Workshop Type: Interpersonal Skills

Learning Objectives

Upon completion of this course, you should be able to:

  • Develop techniques for building relationships and demonstrating empathy with customers.
  • Gain practical strategies for dealing with difficult interactions.
  • Distinguish between relational and transactional exchanges.


  • None

Class Sections and Registration

No items found Items Per Page: 
  Day Date Time Leader Location Section Enrolled Waitlist