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Elevate Your Customer Service!

Course Administrator

wilsones1

Emily Wilson (profile)
wilsones1@appstate.edu
262-6486

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Course Description

Everyone is capable of demonstrating excellent customer service, which includes exceeding expectations and developing relationships with the customers. Great customer service can't be faked; it has to come from the heart! Join us for a chance to learn how to show empathy and compassion, excel at difficult interactions, and explore the University’s expectations for customer service.

This workshop is well-suited for an office or team to attend together, as it has teamwork components.

Facilitated by Emily Wilson and Blair Berry, Office of Human Resources

About the Course

Learning Community: Human Resources
Workshop Type: Interpersonal Skills

Learning Objectives

Upon completion of this course, you should be able to:

  • Develop techniques for building relationships and demonstrating empathy with customers.
  • Gain practical strategies for dealing with difficult interactions.
  • Distinguish between relational and transactional exchanges.

Pre-Requisites

  • None

Class Sections and Registration


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